On your website, at a minimum you must include:
• an easily accessible link to the Online Dispute Resolution platform of the European Commission; and
• an email address for consumers to use if they have a dispute with you.
Obliged to use Alternative Dispute Resolution
In addition if you are committed or obliged to use an Alternative Dispute Resolution (ADR) entity to resolve disputes then you must also include information on the existence of the ODR platform in your terms and conditions for online contracts.
A short guide for selling online that covers some other obligations that retails must comply with can be downloaded from my website.
Consumer protection law, distance selling obligations and data protection laws are all relevant when selling online.
If you would like a legal review of your website please contact us.
The material in this article is for general information purposes only and does not constitute legal or taxation advice. Specific legal and taxation advice should be sought before acting. All information and taxation rules are subject to change without notice.
No liability whatsoever is accepted by M. McLoughlin & Co. for any action taken in reliance on the information in this article