The Regulator in charge of consumer law in Ireland the Competition and Consumer Protection Commission (CCPC) has provided some information on the enforcement actions that it took in 2016 in relation to retailers and service providers for breaches of and failure to comply with consumer legislation.


Compliance with  consumer law selling online


The regulator (CCPC)  also reviewed 140 websites for compliance with Consumer Rights under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013

Some of the breaches in 2016 were for:

  • Failure to refund delivery charges to consumers when cancelling orders;
  • Failure to provide information on the right to cancel;
  • 27 fines for failure to display prices – the penalty fine was €300;
  • 7 compliance notices against traders for overcharging;

Details of the breaches and the traders can be found on the CCPC website.

If you would like to discuss your obligations please contact us to set up an appointment.



The material in this article is for general information purposes only and does not constitute legal or taxation advice. Specific legal and taxation advice should be sought before acting. All information and taxation rules are subject to change without notice.

No liability whatsoever is accepted by M. McLoughlin & Co. for any action taken in reliance on the information in this article