Do you sell online? 15 February 2016 was the deadline date to update your website for compliance with the online dispute resolution platform.
At a minimum if you sell online you must include online 1. an easily accessible link to the Online Dispute Resolution platform of the European Commission on your website; and 2. an email address for consumers to use if they have a dispute with you.
Selling online. Do you have up to date terms and conditions?
Have you updated your terms and conditions for selling online?
Have you checked if your business must comply with the enhanced protection rights given to consumers or is your business subject to other rules?
These additional protection rules came into force in June 2014.
Additional rules apply to contracts concluded with consumers after June 13 2014 for on-premises contracts (buying in a shop), distance contracts (including online sales) and off-premises contracts.
Different rules apply to the different types of sales.